Discovery Suites Manila, Philippines

Have had the breakfast on a previous stay and rate it as very good. For me - it is all about the staff at this hotel. It is my second stay and I am going back shortly - they help make things easier (storing luggage, making sure I know where I am headed, arranging taxis & tours, etc.) The fridge and microwave in each room I have seen makes longer stays a bit easier, have seen one with a full kitchen: no food smells!!!!

The atrium balcony is the best architectural feature of the hotel. The earth-toned interior accentuated by amber light and green plants is very beautiful. The swimming pool area is grand vintage like an Esther Williams movie set. The room is quiet, clean, well-appointed. It has a mini kitchen, shower stall and bath, comfortable beds, wifi and cable TV. The staff of the hotel are professional and polite, very accommodating of our questions and requests. The experience is pleasant from inquiry to check-in, while enjoying the amenities, up to check-out. We hope to visit again.

Exceptional customer service provided by Ms. Mikee (front desk officer), Mr.JonRey (bell associate), Ms.Kristal and Ms.Zynd. Their customer-centered approach has truly made a difference during our stay. They go above and beyond to ensure that we are comfortable and made an effort to prepare a birthday banner, letter, balloons and a complimentary sliced cake for the birthday celebrator. I highly commend the said staff for their kindness and dedication in providing excellent care.

Our family was welcomed by none other than their famous porter Jonrey, who was very contentious and hospitable in every way and every time we encountered him, he would give us location advise and was truly a genuinely friendly person. The maintenance staff was also available straight away when we requested them to fix the roller blinds and curtains. The reception host Dimples was very helpful and was able to give us a late check out as our flight was scheduled late in the evening and she even sent us to the lunge to wait for our ride to the airport. We received complimentary drinks in the lounge and the staff was very hospitable to our guests who was there to say goodbye to us. We really enjoyed our first stay in Manila at Discovery Suites, the kids enjoyed the pool amenities as well. We also used Discovery for our final stay in Manila as it felt like coming home for a short while. Seeing familiar kind faces made it feel very comfortable.

Staff were very friendly and accommodating. Location is very nice. Room was clean and spacious. We also got a welcome gift from the hotel manager who to our room to personally welcome us to the hotel. That’s was very sweet.